Cancellation & Refund Policy

We understand that plans can change. To help us provide timely appointments to all patients, the following cancellation policy applies to all consultations booked with T-Leaf Wellness.

Changes and cancellations

If you need to change or cancel your appointment, please provide at least 48 hours’ notice. We will make reasonable efforts to accommodate requests to reschedule.

Late cancellations

Appointments cancelled or rescheduled with less than 48 hours’ notice may be treated as a late cancellation and the full consultation fee may apply.

Missed appointments

If your practitioner is unable to reach you at the scheduled appointment time, the appointment may be considered completed and the consultation fee may be non-refundable.

Changes by T-Leaf Wellness

Occasionally, we or your practitioner may need to change or cancel an appointment. If this occurs, we will make reasonable efforts to arrange another suitable time. Where we cancel an appointment and cannot reasonably reschedule it, any applicable consultation fee already paid will be refunded.

Exceptional circumstances

We understand that unexpected circumstances can arise. Requests relating to exceptional circumstances may be considered on a case-by-case basis.

By booking an appointment with T-Leaf Wellness, you acknowledge and agree to this Cancellation Policy and our applicable Terms & Conditions.