General Terms & Conditions

Last updated: August 2026

These General Terms & Conditions apply to your use of T-Leaf Wellness services. They should be read together with our Privacy Policy, Booking & Patient Consent, Cancellation Policy and Website Terms & Conditions.

1. Eligibility

T-Leaf Wellness provides telehealth healthcare services to eligible patients located in Australia.

To access our services, you must:

  • be 18 years of age or older;

  • be located in Australia at the time healthcare services are provided;

  • provide accurate personal and health information; and

  • provide the information reasonably required to verify your identity and facilitate your healthcare, including a valid Medicare number or Individual Healthcare Identifier (IHI) where required.

Access to our services does not guarantee that any particular treatment or medication will be considered clinically appropriate or prescribed.

2. Choice of Pharmacy

If medication is prescribed following a consultation, we may recommend a pharmacy to assist with dispensing and delivery.

We may recommend particular pharmacies because of established working arrangements, medication availability, dispensing capabilities, delivery options or your location.

You are not required to use a pharmacy recommended by T-Leaf Wellness. You may choose your own pharmacy.

If you nominate another pharmacy, we will take reasonable steps to facilitate transfer of your prescription or relevant prescribing information in accordance with applicable legal, clinical and electronic prescribing requirements.

T-Leaf Wellness cannot guarantee that your chosen pharmacy will stock, obtain, dispense or deliver a prescribed medication within a particular timeframe.

Where fulfilling a request for additional documentation involves significant administrative work, an administration fee may apply. Any applicable fee will be disclosed to you before the work is undertaken.

3. Clinical Independence

All healthcare decisions are made by the treating practitioner based on their independent clinical judgement and your individual circumstances.

T-Leaf Wellness does not guarantee that a consultation will result in a prescription, particular medication, treatment or other clinical outcome.

Where a practitioner considers a requested treatment inappropriate, they may recommend an alternative approach or decline to prescribe.

4. Communications

We may contact you by telephone, SMS or email regarding:

appointment confirmations and reminders;

changes to your appointments;

information relevant to your care;

administrative matters concerning your account or services; and

other important service or clinical communications.

These communications are necessary for the provision and administration of our services and may continue even if you opt out of promotional communications.

Promotional communications

Where you have provided the required consent, T-Leaf Wellness may send you information about our services, clinic updates and other promotional communications.

You may unsubscribe from promotional emails using the unsubscribe link provided or opt out of promotional SMS communications by following the instructions contained in the message.

Opting out of marketing will not prevent us from sending appointment reminders, clinical communications or other important service messages.

5. Social Media & User Content

T-Leaf Wellness may operate social media accounts and other online channels.

If you interact with or contribute content to these channels, you must not publish material that is unlawful, threatening, abusive, defamatory, discriminatory, misleading, infringes another person's rights or is otherwise inappropriate.

Views and information posted by members of the public do not necessarily represent the views of T-Leaf Wellness.

We may moderate or remove content from channels we control where reasonably necessary.

6. Promotions & Special Offers

From time to time, T-Leaf Wellness may offer promotional pricing or other special offers.

Unless the specific promotion states otherwise:

  • the promotion applies only during the advertised promotional period;

  • eligibility requirements displayed with the promotion apply;

  • promotional offers cannot be transferred, exchanged for cash or combined with another offer;

  • appointments remain subject to availability;

  • our usual Cancellation Policy applies to promotional bookings; and

  • promotional pricing may not remain available if an appointment is moved outside the applicable promotional period.

Any additional or different conditions displayed with a particular promotion form part of the terms of that promotion.

7. Changes to Promotions

T-Leaf Wellness may modify, withdraw or conclude a promotional offer where reasonably necessary, subject to applicable Australian consumer law.

Where practicable, eligible bookings already confirmed under a promotion will continue to receive the terms applicable when the booking was made.

8. Fees

Consultation fees are displayed at the time of booking and may change from time to time.

Unless expressly stated otherwise, consultation fees do not include medication, pharmacy dispensing or delivery charges, pathology, imaging or other third-party healthcare costs.

Cancellation, rescheduling and missed appointment fees are governed by our Cancellation Policy.

9. Your Responsibilities

When using T-Leaf Wellness services, you agree to:

provide complete and accurate information;

  • advise your practitioner of relevant changes to your health or medications;

  • use prescribed medication only as directed;

  • attend consultations and follow-up appointments as clinically required;

  • treat practitioners, staff and other people respectfully; and

  • comply with reasonable clinical and administrative requirements relating to your care.

10. Availability of Services

We aim to provide reliable and accessible telehealth services but cannot guarantee uninterrupted availability of our website, booking platform, telecommunications systems, practitioners, pharmacies or other third-party services.

Appointment availability may vary according to practitioner availability and clinical requirements.

11. Privacy

T-Leaf Wellness collects, uses, stores and discloses personal and health information in accordance with our Privacy Policy and applicable Australian privacy and health-records legislation.

Please review our Privacy Policy before using our services.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

13. Changes to These Terms

We may update these General Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The current version will be published on our website together with its date of revision.

14. Contact Us

Questions about these Terms or T-Leaf Wellness services can be directed to us using the contact details provided on our website.