Privacy Policy

Last updated: August 2026

T-Leaf Wellness respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store and disclose information when you use our website, book an appointment or receive healthcare services from us.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian privacy and health-records legislation.

1. Information We Collect

We may collect personal information reasonably necessary to provide our healthcare and administrative services, including:

  • your name, date of birth and contact details;

  • address and identification information;

  • appointment and booking information;

  • relevant medical history, medications, allergies and other health information;

  • consultation notes, correspondence and other information relating to your care;

  • billing and payment information; and

  • information you provide when contacting us, completing forms or subscribing to communications.

We may also automatically collect limited technical information when you use our website, such as browser information, IP address and website usage data.

2. How We Collect Your Information

We may collect information directly from you when you:

  • make an appointment;

  • complete a patient or health questionnaire;

  • participate in a consultation;

  • contact our clinical or administrative team;

  • use our website; or

  • subscribe to clinic communications.

Where appropriate and permitted by law, information may also be obtained from healthcare practitioners, pharmacies, pathology or diagnostic providers, My Health Record, or other healthcare services involved in your care.

3. How We Use Your Information

Your information may be used to:

  • provide and coordinate healthcare services;

  • assess your healthcare needs and suitability for available treatment options;

  • maintain appropriate clinical records;

  • manage appointments and patient communications;

  • facilitate prescriptions, referrals, pharmacy services and other aspects of your care where appropriate;

  • process payments and administer our services;

  • comply with professional, regulatory and legal obligations; and

  • improve the operation and security of our services.

We may send you clinic news or other marketing communications where you have consented to receive them. You can unsubscribe at any time.

4. My Health Record

Where clinically appropriate, an authorised healthcare practitioner may access your My Health Record to obtain information relevant to your care, such as medications, allergies, medical history or investigation results.

Access to My Health Record is undertaken in accordance with applicable legislation and access controls. You can manage your My Health Record privacy and access settings through the Australian Government's My Health Record service.

5. Sharing Your Information

We may disclose information where reasonably necessary to provide or administer your care, including to:

  • healthcare practitioners involved in your care;

  • pharmacies and other healthcare providers;

  • pathology, diagnostic or referral services;

  • practice-management, telehealth and communications providers;

  • payment and technology service providers;

  • professional advisers; and

  • government, regulatory or law-enforcement bodies where required or authorised by law.

We do not sell your personal or health information.

6. Third-Party Service Providers

T-Leaf Wellness may use trusted third-party technology providers to assist with services such as appointment management, telehealth, patient communications, payments, website hosting and administration.

These providers may process limited personal information where necessary to perform services on our behalf.

Some technology providers may store or process information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled appropriately and consistently with applicable Australian privacy requirements.

7. Cookies and Website Analytics

Our website may use cookies and analytics technologies to understand how visitors use the site and to improve website functionality.

You can restrict or disable cookies through your browser settings, although doing so may affect some website functionality.

8. Security and Storage

We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.

Access to patient information is limited to authorised personnel and service providers who require access for legitimate clinical or administrative purposes.

No electronic transmission or storage system can be guaranteed to be completely secure.

9. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made by contacting T-Leaf Wellness using the contact details below. We may need to verify your identity before processing a request.

10. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us so that we can investigate and respond.

If you are not satisfied with our response, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology or legal obligations. The current version will be published on our website.

12. Contact Us

For privacy enquiries, requests or complaints, please contact T-Leaf Wellness through the CONTACT US page of this website.